Report I2010-2 Recommendation 13 Responses
Report I2010-2: Investigations of Improper Activities by State Employees: Delay in Reassigning an Incompetent Psychiatrist, Misuse of State Resources, Failure to Protect the Security of Confidential Documents, Theft of Registration Fees, and Other Violations of State Law (Release Date: January 2011)
Case Number I2008-1229
Recommendation #13 To: Victim Compensation and Government Claims Board, California
Implement a protocol that requires management and staff to search for and locate missing claim files and file documents immediately after the discovery of them missing.
Agency Response From December 2010
In 2008 the claims board implemented an automated claims processing system. In this system, claims board staff in its scan unit scan all documents into the system and electronically transmit them as files are assigned to individuals for processing. The claims board also stated that it maintains hard copies of the files in a secure room separate from claims processing staff. Further, it stated that its scan and intake units maintain and report daily statistics about mail received and processed. Thus, the claims board indicated that it identifies, investigates, and takes appropriate action for any fluctuations. Consequently, the claims board stated that, under its automated processing system, an employee would neither have access to nor be able to accumulate mail as the employee in this investigation did.