Report 2023-133 Recommendation 3 Responses

Report 2023-133: City of Anaheim: It Has Not Properly Managed Tourism-Related Contracts and Millions of Dollars in Related Funds (Release Date: January 2024)

Recommendation #3 To: Anaheim, City of

To improve Anaheim's oversight of the tourism district assessment contract with Visit Anaheim, the city should by January 2025 seek to renegotiate with Visit Anaheim to revise the contract to ensure that the contract does the following:

-Includes key performance indicators to allow the city to better gauge how effectively Visit Anaheim is using tourism district assessment funds. These benchmarks should include, at a minimum, hotel occupancy rates, convention center bookings, and the number of presentations made to convention center executives.

6-Month Agency Response

City staff worked with officials within Visit Anaheim to ensure that Key Performance Indicators, both prospective and retrospective, were included in the Fiscal Year 2022/23 ATID Annual Report which was approved by the Anaheim City Council on Tuesday, March 19, 2024.

An amended and restated agreement is being discussed between the City and Visit Anaheim to implement the State recommended contractual reporting requirements and metrics into the agreement. A proposed amended agreement will come before City Council for their review and consideration in Fall 2024.

California State Auditor's Assessment of 6-Month Status: Pending

60-Day Agency Response

City staff worked with officials within Visit Anaheim to ensure that Key Performance Indicators, both prospective and retrospective, were included in the Fiscal Year 2022/23 ATID Annual Report which was approved by the Anaheim City Council on Tuesday, March 19, 2024. The City is continuing to work with Visit Anaheim to implement State recommended contractual reporting requirements and metrics into the current agreement by January 2025.

California State Auditor's Assessment of 60-Day Status: Pending

All Recommendations in 2023-133

Agency responses received are posted verbatim.