| Rehabilitation Services--Vocational Rehabilitation Grants to States |
Rehabilitation lacks procedures to assist caseworkers in managing and meeting eligibility determination deadlines. For 6 of the 60 applicant cases reviewed, Rehabilitation did not always determine applicant eligibility for services within the required period due to limitations with its case management system. |
2008-09 |
| Partially Corrected. The Accessible Web-based Activity Reporting Environment (AWARE) implementation was completed. Rehabilitation implemented procedures designed to assist caseworkers in managing and meeting eligibility determination deadlines. Rehabilitation emphasized the importance of manually tracking eligibility timelines and extensions. Counselors and Managers were oriented to the most effective tools available. With postimplementation AWARE enhancements, Counselors and Rehabilitation Supervisors receive automated ?Activity Due? reminder notices in the system 20 days before the expiration of the 60 days allowed for eligibility determination. The AWARE system contains ad hoc and managed layout reporting features that allow easily attainable reports produced by each user, facilitating increased monitoring at the local level. |
70 |
| Rehabilitation Services--Vocational Rehabilitation Grants to States |
Rehabilitation lacks procedures to assist caseworkers in managing and meeting eligibility determination deadlines. For 6 of the 60 applicant cases reviewed, Rehabilitation did not always determine applicant eligibility for services within the required period due to limitations with its case management system. |
2008-09 |
| Partially Corrected. The Accessible Web-based Activity Reporting Environment (AWARE) implementation was completed. Rehabilitation implemented procedures designed to assist caseworkers in managing and meeting eligibility determination deadlines. Rehabilitation emphasized the importance of manually tracking eligibility timelines and extensions. Counselors and Managers were oriented to the most effective tools available. With postimplementation AWARE enhancements, Counselors and Rehabilitation Supervisors receive automated ?Activity Due? reminder notices in the system 20 days before the expiration of the 60 days allowed for eligibility determination. The AWARE system contains ad hoc and managed layout reporting features that allow easily attainable reports produced by each user, facilitating increased monitoring at the local level. |
70 |
