Report 2023-112 Recommendation 5 Responses

Report 2023-112: Mobilehome Residency Law Protection Program: The California Department of Housing and Community Development Must Improve Its Oversight of the Program (Release Date: December 2023)

Recommendation #5 To: Housing and Community Development, Department of

To ensure that LSPs are providing complainants with timely and effective services, HCD should, by March 2024, monitor the updates that LSPs provide to detect any inappropriate denial of services and immediately respond to correct those denials.

6-Month Agency Response

HCD is currently monitoring the updates that LSPs provide in order to detect any denial of services and to immediately respond to correct those denials, if inappropriate. HCD has implemented monitoring processes and tools accordingly and has developed standard operating procedures for monitoring updates and a control process to ensure procedures are followed.

California State Auditor's Assessment of 6-Month Status: Fully Implemented

60-Day Agency Response

Program is currently monitoring the updates that LSPs provide to detect any denial of services and to immediately respond to correct those denials and has implemented monitoring processes and tools accordingly. Program is in the process of developing standard operating procedures for monitoring updates and a control process to ensure the process is followed. Program estimates the CSA recommendation will be implemented by March 2024.

California State Auditor's Assessment of 60-Day Status: Pending

We look forward to reviewing the department's progress toward implementing our recommendation.

All Recommendations in 2023-112

Agency responses received are posted verbatim.