Report 2021-118 Recommendation 15 Responses

Report 2021-118: State Water Resources Control Board: It Lacks the Urgency Necessary to Ensure That Failing Water Systems Receive Needed Assistance in a Timely Manner (Release Date: July 2022)

Recommendation #15 To: Water Resources Control Board

To ensure that it effectively manages technical assistance projects and oversees technical assistance providers' performance, by January 2023 the State Water Board should establish performance metrics and time frames for its review of technical assistance providers' deliverables to verify that the providers have addressed water systems' needs in an appropriate and timely manner. The State Water Board should include its metrics and performance expectations in all of its technical assistance provider agreements.

6-Month Agency Response

December 2022 - Review draft recommendations w/Technical Assistance providers (see attached presentation #15a, slide 20)

January 2023 - Final expectations/metrics approved by Deputy Director (see attached memo #15b)

Agreements will be amended over time to incorporate appropriate expectations and metrics. "

California State Auditor's Assessment of 6-Month Status: Fully Implemented

The State Water Board provided its performance expectations and metrics - including time frames for its review of technical assistance providers' deliverable.

60-Day Agency Response

September 2022 - Meet w/Technical Assistance providers

October 2022 - Develop key performance indicators and expectations

November 2022 - Review w/Technical Assistance providers/finalize

December 2022 - Notify Technical Assistance providers of Key Performance Indicators (KPIs)/expectations.

New and amended agreements will include KPIs and expectations.

California State Auditor's Assessment of 60-Day Status: Pending

All Recommendations in 2021-118

Agency responses received are posted verbatim.