Report 2019-127 Recommendation 10 Responses
Report 2019-127: San Diego County Air Pollution Control District: It Has Used Vehicle Registration Fees to Subsidize Its Permitting Process, Reducing the Amount of Funds Available to Address Air Pollution (Release Date: July 2020)
Recommendation #10 To: San Diego County Air Pollution Control District
To ensure that it effectively manages its complaint investigation process and provides accurate information to the public regarding the complaints it receives, the San Diego Air District should, by June 2021, establish policies and procedures that require staff to validate the information they enter in the district's complaint database. The district should also periodically review the accuracy and completeness of the data.
6-Month Agency Response
The Compliance Manual of Policies and Procedures, Policy 2.3, Complaint Investigation Procedures, (attached) was revised in August to incorporate all recommendations. Additionally, the BPR will be critical to enhance the reporting tools and implement systematic controls to maintain the quality of our complaint program.
- Completion Date: August 2020
- Response Date: January 2021
California State Auditor's Assessment of 6-Month Status: Fully Implemented
The San Diego Air District revised its Compliance Manual to require that managers ensure the quality and accuracy of the complaint related data. The process requires biweekly supervisor review of a complaint report, and the Air District provided evidence of supervisors scheduling such reviews.
60-Day Agency Response
The Compliance Manual of Policies and Procedures, Policy 2.3, Complaint Investigation Procedures, (attached) was revised in August to incorporate all recommendations. Additionally, the BPR will be critical to enhance the reporting tools and implement systematic controls to maintain the quality of our complaint program.
- Completion Date: August 2020
- Response Date: September 2020
California State Auditor's Assessment of 60-Day Status: Partially Implemented
Although the San Diego Air District revised its Compliance Manual to require that managers ensure the quality and accuracy of the complaint related data, the Air District did not provide documentation that supervisors conducted this review. We look forward to its 6-month response in January 2021 to review how it has progressed in implementing this recommendation.
- Auditee did not address all aspects of the recommendation
All Recommendations in 2019-127
Agency responses received are posted verbatim.