Report 2019-111 Recommendation 26 Responses
Report 2019-111: Mobile Home Park Inspections: The Department of Housing and Community Development Must Improve Its Inspection Processes to Better Protect Park Residents (Release Date: July 2020)
Recommendation #26 To: Housing and Community Development, Department of
To ensure that HCD evaluates LEA oversight of mobile home parks effectively, by January 2021 HCD should continue its efforts to finalize its policies and procedures for evaluating LEAs and ensure that staff members follow its procedures for handling complaints it forwards to those LEAs.
Annual Follow-Up Agency Response From July 2022
Staff Memo 2022-01 Complaint Inspection Time Frames and Monitoring Guidelines was released on June 9, 2022. The Staff Memo establishing an auditing process of health and safety complaints referred to LEAs, and to provide direction to MAC staff for proper documenting, monitoring, and auditing of associated processes and time frames.
- Completion Date: June 2022
California State Auditor's Assessment of Annual Follow-Up Status: Fully Implemented
HCD has fully implemented this recommendation.
1-Year Agency Response
Training on Local Enforcement Agencies for the Mobilehome Park and Employee Housing Programs was conducted on April 28, 2021. During the training, LEA monitoring Evaluations procedures were issued to all attendees.
- Completion Date: April 2021
- Response Date: July 2021
California State Auditor's Assessment of 1-Year Status: Partially Implemented
Although HCD provided finalized procedures for evaluating LEAs, it has not provided procedures that it has established to ensure that staff follow its procedures for handling complaints it forwarded to those LEAs.
- Auditee did not substantiate its claim of full implementation
- Auditee did not address all aspects of the recommendation
6-Month Agency Response
HCD updated Article 521 Mobilehome Park/Special Occupancy Park and Employee Housing Complaint procedural manual and disseminated to staff with Staff Memo 2020-16 on December 8, 2020.
- Completion Date: January 2021
- Response Date: January 2021
California State Auditor's Assessment of 6-Month Status: Partially Implemented
HCD indicated by email that it erroneously referenced Article 521, its procedure for complaint investigations, in its response and that it should have instead referenced staff memo 2020-14.1. The staff memo partially addresses our recommendation as it provides guidance for selecting LEAs for monitoring, and the means by which it will conduct evaluations at parks it selects. However, the staff memo does not fully address our recommendation because it does not include a process to ensure that its staff members follow the procedures for handling complaints forwarded to LEAs. Therefore, we assess the recommendation as partially implemented.
- Auditee did not address all aspects of the recommendation
60-Day Agency Response
LEA monitoring procedures approved. Procedures include evaluation selection process, ranking of LEAs for evaluation, distribution of evaluations between Area Offices, and evaluation process. HCD to issue staff memo and provide training to inform program staff of new process.
- Estimated Completion Date: January 2021
- Response Date: September 2020
California State Auditor's Assessment of 60-Day Status: Pending
All Recommendations in 2019-111
Agency responses received are posted verbatim.