Report 2018-118 Recommendation 3 Responses
Report 2018-118: California Public Utilities Commission: It Could Improve the Transparency of Water Rate Increases by Disclosing Its Review Process and Ensuring That Utilities Notify Customers as Required (Release Date: December 2018)
Recommendation #3 To: Public Utilities Commission
To ensure transparency and promote public understanding of its processes, by July 2019 the CPUC should create and publish information for customers regarding its general rate case and advice letter processes, including how and when water utilities are required to notify customers of increased rates and how customers can participate in both processes.
6-Month Agency Response
Water Division's web page, under the new water rates section, describes the general rate case and advice letter processes with hyper-links to supporting materials and reference documents to the CPUC Rate Case Plan Decision
https://www.cpuc.ca.gov/General.aspx?id=6442461381 and the CPUC's General Order
No. 96-B can be found here: https://www.cpuc.ca.gov/General.aspx?id=6442461367
- Completion Date: July 2019
- Response Date: June 2019
California State Auditor's Assessment of 6-Month Status: Fully Implemented
60-Day Agency Response
By July 2019, Water Division will prepare and post on Water Division's web page under the new water rates section information describing the general rate case and advice letter processes with hyper-links to supporting materials and reference documents, e.g. the CPUC Rate Case Plan Decision and the CPUC's General Order No. 96-B.
- Estimated Completion Date: July 2019
- Response Date: February 2019
California State Auditor's Assessment of 60-Day Status: Pending
All Recommendations in 2018-118
Agency responses received are posted verbatim.