Report 2018-118 Recommendation 2 Responses

Report 2018-118: California Public Utilities Commission: It Could Improve the Transparency of Water Rate Increases by Disclosing Its Review Process and Ensuring That Utilities Notify Customers as Required (Release Date: December 2018)

Recommendation #2 To: Public Utilities Commission

To ensure that water utility customers can access understandable information regarding why and by how much their water rates are changing as a result of general rate case proceedings, by May 2019 the CPUC should create a webpage specifically for water customers that includes a summary of any resolutions and decisions that give all water utilities the authority to change their rates for reasons external to the general rate case process, such as increases in the fees the CPUC charges utilities for regulating them.

6-Month Agency Response

A summary of Resolution No. M-4839, which adopts Public Utilities Commission Utilities Reimbursement Account User Fees, and future subsequent resolutions adjusting the CPUC user fee are included on the new water rates section on the Water Division's web page found here: https://www.cpuc.ca.gov/General.aspx?id=6442461380

California State Auditor's Assessment of 6-Month Status: Fully Implemented

60-Day Agency Response

A summary of Resolution No. M-4839, which adopts Public Utilities Commission Utilities Reimbursement Account User Fees, and future subsequent resolutions adjusting the CPUC user fee will be added to the new water rates section on the Water Division's web page by May 2019.

California State Auditor's Assessment of 60-Day Status: Pending

All Recommendations in 2018-118

Agency responses received are posted verbatim.