Report 2018-118 Recommendation 1 Responses

Report 2018-118: California Public Utilities Commission: It Could Improve the Transparency of Water Rate Increases by Disclosing Its Review Process and Ensuring That Utilities Notify Customers as Required (Release Date: December 2018)

Recommendation #1 To: Public Utilities Commission

To ensure that water utility customers can access understandable information regarding why and by how much their water rates are changing as a result of general rate case proceedings, by May 2019 the CPUC should create a webpage specifically for water customers that includes a summary of water rate changes for each general rate case for Class A water utilities.

6-Month Agency Response

Fact sheets summarizing the rate changes from Class A general rate cases are posted to the new water rates section on Water Division's web page found here:

https://www.cpuc.ca.gov/General.aspx?id=6442461661

California State Auditor's Assessment of 6-Month Status: Fully Implemented

60-Day Agency Response

A fact sheet summarizing the rate changes from Class A general rate cases will be created by the assigned utilities engineer and included as part of a new water rates section on Water Division's web page by May 2019

California State Auditor's Assessment of 60-Day Status: Pending

All Recommendations in 2018-118

Agency responses received are posted verbatim.