Report 2016-128 Recommendation 7 Responses

Report 2016-128: In‑Home Supportive Services: The State Could Do More to Help Providers Avoid Future Payment Delays (Release Date: March 2017)

Recommendation #7 To: Social Services, Department of

To ensure that HPE is meeting its contractual requirements, Social Services should review timesheet processing data and reports and follow up with OSI to make sure it is taking corrective action if HPE exceeds the agreed-upon processing time frames.

60-Day Agency Response

CDSS now receives and reviews the HPE Monthly Organizational Management Report (MOMR). HPE updated the report as of January 2017 to include a metric to demonstrate that HPE meets the agreed-upon five-day processing time from date stamp of receipt at the timesheet processing center to transmittal of the warrant request to the State Controller's Office. Previously, the metric was available through an on-demand report.

The Department will continue to work with OSI on monitoring of vendor contract requirements.

California State Auditor's Assessment of 60-Day Status: Fully Implemented

All Recommendations in 2016-128

Agency responses received are posted verbatim.