Report 2016-128 Recommendation 6 Responses

Report 2016-128: In‑Home Supportive Services: The State Could Do More to Help Providers Avoid Future Payment Delays (Release Date: March 2017)

Recommendation #6 To: Systems Integration, Office of

To ensure that HPE is meeting its contractual obligation for processing timesheets, OSI should monitor whether the TPF is processing timesheets within five business days, assess penalties when warranted, and report the results of this monitoring to Social Services on a monthly basis.

60-Day Agency Response

During the audit, OSI was able to demonstrate to the California State Auditor that HPE met its contractual obligation of processing timesheets within five business days of receipt, 100 percent of the time over the previous 34 months, and no penalties had been assessed on HPE. For ongoing monitoring, OSI had HPE update the Monthly Operational Management Report (MOMR), effective January 2017, to include a monthly metric for the five-day requirement. OSI shares the MOMR with the California Department of Social Services (CDSS) each month, and we jointly monitor timesheet metrics to ensure timely processing. If HPE were not able to meet the contractual obligation, OSI would assess penalties as warranted.

California State Auditor's Assessment of 60-Day Status: Fully Implemented

All Recommendations in 2016-128

Agency responses received are posted verbatim.