Report 2016-121 Recommendation 23 Responses

Report 2016-121: Department of Motor Vehicles: Administrative and Statutory Changes Will Improve Its Ability to Detect and Deter Misuse of Disabled Person Parking Placards (Release Date: April 2017)

Recommendation #23 To: Motor Vehicles, Department of

To raise public awareness about parking for people with disabilities in California and deter placard misuse, by September 2017 DMV should develop a plan for conducting a public outreach campaign about the effect that placard misuse has on people with disabilities and the penalties for misusing a placard.

6-Month Agency Response

The campaign materials are finalized and approved. A video is airing on field office video message boards, and a web banner is prominently posted on the DMV website along with a link to educational outreach materials and Public Service Announcements. Additional forms of campaign materials will be disseminated through appropriate media outlets as they are developed.

California State Auditor's Assessment of 6-Month Status: Fully Implemented

60-Day Agency Response

DMV Investigations Division is working with the DMV Office of Public Affairs (OPA) on a public outreach campaign that includes posters, a website banner and website landing page, Public Service Announcements, media outreach, and social media posts. The DMV OPA is also using the field office video message boards to publicize the results of statewide and local Disabled Person Parking Placard enforcement operations. A 30-second video has been developed highlighting the results of the previous month's operations and is shown on the monitors once each hour.

California State Auditor's Assessment of 60-Day Status: Pending

All Recommendations in 2016-121

Agency responses received are posted verbatim.