Report 2016-121 Recommendation 21 Responses

Report 2016-121: Department of Motor Vehicles: Administrative and Statutory Changes Will Improve Its Ability to Detect and Deter Misuse of Disabled Person Parking Placards (Release Date: April 2017)

Recommendation #21 To: Motor Vehicles, Department of

To provide local enforcement agencies with an effective way to submit placard cancellation requests, DMV should immediately establish a dedicated fax number, a dedicated email address, and a specific mailing address to receive such cancellations. DMV should communicate this information to local parking enforcement by July 2017 and should develop a schedule for communicating this information to local parking enforcement in the future. By July 2017 and periodically thereafter, DMV should inform local parking enforcement of the need to submit information on seized placards quickly in order to prevent the holder or someone else from requesting a replacement placard without having to submit a new medical certification.

6-Month Agency Response

DMV issued memos to law enforcement entities and parking enforcement entities with updated instructions on how to submit placard cancellation requests via e-mail, fax or mail. The memos stressed the importance of submitting placard cancellation requests to DMV quickly in order for records to be updated timely.

California State Auditor's Assessment of 6-Month Status: Fully Implemented

60-Day Agency Response

A dedicated fax number and mailing address have been established that will allow local law enforcement agencies an effective way to submit requests for placard cancellations. A request for a dedicated email address has been submitted and is being processed. Once available, the information will be disseminated to local enforcement agencies.

California State Auditor's Assessment of 60-Day Status: Pending

All Recommendations in 2016-121

Agency responses received are posted verbatim.