Report 2016-121 Recommendation 12 Responses

Report 2016-121: Department of Motor Vehicles: Administrative and Statutory Changes Will Improve Its Ability to Detect and Deter Misuse of Disabled Person Parking Placards (Release Date: April 2017)

Recommendation #12 To: Motor Vehicles, Department of

To better deter placard abuse, by September 2017 DMV should establish reasonable goals regarding the number of sting operations each of its district offices should conduct each quarter. If competing priorities require a district office to miss its goal for a given quarter, Investigations should document its justification for missing the goal. Further, Investigations should monitor its district offices' effectiveness in meeting the quarterly goals.

6-Month Agency Response

A performance goal of one (1) Disabled Person Parking Placard operation a month per each Field District Office has been established and implemented. Procedures require the District Office to submit a copy of the After Action Report (AAR) to the Investigations Division Staff Services Unit who will track the operations ensuring the Performance Goal is met. If the District Office does not complete an operation in the month, a memorandum must be submitted through the District Office's chain of command and forwarded to the Investigations Division Chief's Office to explain why the goal was not met.

California State Auditor's Assessment of 6-Month Status: Fully Implemented

60-Day Agency Response

Reasonable goals for each District Office are set and a method to measure the effectiveness of the goals has been established. Procedures for implementation are being prepared.

California State Auditor's Assessment of 60-Day Status: Pending

All Recommendations in 2016-121

Agency responses received are posted verbatim.