Report 2016-109 Recommendation 15 Responses

Report 2016-109: Uniform Complaint Procedures: The California Department of Education's Inadequate Oversight Has Led to a Lack of Uniformity and Compliance in the Processing of Complaints and Appeals (Release Date: January 2017)

Recommendation #15 To: San Juan Unified School District

To minimize the number of complaints it receive through the UCP process that do not fall within the purview of UCP regulations, San Juan Unified should establish a mechanism that allows specified individuals for the districts to promptly discuss with complainants how best to address their issues or complaints and to determine whether their complaints fall under the purview of the UCP before they file complaints.

6-Month Agency Response

San Juan Unified has worked with its Family and Community Engagement Department (FACE) to develop a process to meet this recommendation. FACE has developed a flyer to communicate the new process that outlines the steps to resolving complaints, including reaching out to school site administration for assistance. The flyer is meant to encourage complainants to first reach out to FACE to resolve their complaints before using the UCP process.

California State Auditor's Assessment of 6-Month Status: Fully Implemented

60-Day Agency Response

Working with the Family and Community Engagement Department to determine ways to best address this recommendation.

California State Auditor's Assessment of 60-Day Status: Pending

All Recommendations in 2016-109

Agency responses received are posted verbatim.