Report 2014-131 Recommendation 21 Responses
Report 2014-131: California State Government Websites: Departments Must Improve Website Accessibility So That Persons With Disabilities Have Comparable Access to State Services Online (Release Date: June 2015)
Recommendation #21 To: Covered California
To ensure that it appropriately addresses any complaints it receives related to web accessibility, Covered California should develop procedures to regularly review the complaints it receives at its accessibility email address and address any web accessibility complaints in a timely fashion.
6-Month Agency Response
This finding was reported as fully implemented in the 60-day report.
- Completion Date: August 2015
- Response Date: December 2015
California State Auditor's Assessment of 6-Month Status: Fully Implemented
At the 60-day interval, Covered California submitted a draft version of its website accessibility complaint procedures. We have now received a finalized version that implements our recommendation.
60-Day Agency Response
A process for handling incoming comments or complaints about website accessibility has been established. It is displayed in the submitted documentation submitted hard copy under separate cover.
- Completion Date: August 2015
- Response Date: August 2015
California State Auditor's Assessment of 60-Day Status: Partially Implemented
Covered California submitted a draft version of its website accessibility complaint procedures. We look forward to reviewing finalized procedures as part of the department's six month response to the audit.
- Auditee did not substantiate its claim of full implementation
All Recommendations in 2014-131
Agency responses received are posted verbatim.