Report 2014-120 Recommendation 8 Responses

Report 2014-120: California Public Utilities Commission: It Needs to Improve the Quality of Its Consumer Complaint Data and the Controls Over Its Information Systems (Release Date: April 2015)

Recommendation #8 To: Public Utilities Commission

To ensure that consumers have access to complaint data that will enhance their ability to make informed choices about their telecommunication services, the branch should, by June 30, 2015, create an updated plan that specifies the types of data the branch intends to post online and a timeline for fully implementing that plan.

6-Month Agency Response

Branch updated plan, with appropriate approvals, for data posting online and with a revised schedule.

• Completion Date: July 2015
• Response Date: October 2015

California State Auditor's Assessment of 6-Month Status: Fully Implemented

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60-Day Agency Response

Branch is in progress of updating data posting plan. Plan is on schedule to be completed with appropriate approvals on or before June 30, 2015.

• Estimated Completion Date: June 30, 2015
• Response Date: June 2015

California State Auditor's Assessment of 60-Day Status: Pending

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All Recommendations in 2014-120

Agency responses received are posted verbatim.