Report 2014-116 Recommendation 34 Responses

Report 2014-116: California Department of Consumer Affairs' BreEZe System: Inadequate Planning and Oversight Led to Implementation at Far Fewer Regulatory Entities at a Significantly Higher Cost (Release Date: February 2015)

Recommendation #34 To: Consumer Affairs, Department of

Consumer Affairs should continue to work with the phase 1 regulatory entities to ensure that the issues they are facing with BreEZe are being resolved in a timely manner, with particular attention to understanding their reporting needs and improving the system's reporting capabilities.

60-Day Agency Response

The Department has a maintenance and operation (M&O) contract in place which provides dedicated resources to resolving issues for Release 1 entities. Additionally, we have established three user groups (Licensing, Enforcement, and Reports) and multiple forums for Release 1 executives and their staff to ensure the issues are clearly communicated to the Department and addressed in a timely manner.

In addition to the M&O contract, the Department established a dedicated reports development team in March 2013 to address the difficulties and deficiencies with the available BreEZe reports. This team works with the Reports User Group and is charged with developing, prioritizing, and standardizing reports.

California State Auditor's Assessment of 60-Day Status: Fully Implemented

All Recommendations in 2014-116

Agency responses received are posted verbatim.