Report 2013-045 Recommendation 4 Responses

Report 2013-045: Bureau for Private Postsecondary Education: It Has Consistently Failed to Meet Its Responsibility to Protect the Public's Interests (Release Date: March 2014)

Recommendation #4 To: Private Postsecondary Education, Bureau for

To ensure that it does not create unnecessary delays for institutions that desire to operate within the State, the bureau should update its procedures to include the time frames for processing applications.

1-Year Agency Response

Procedures have been updated to include the processing benchmarks for each application type. The Bureau has included the cover pages for 16 application processing procedures (procedure #s 2013-0002, 2013-0006, 2013-0007, 2013-0008, 2013-0009, 2013-0010, 2013-0011, 2013-0012, 2013-0013, 2013-0014, 2013-0015, 2013-0016, 2013-0020, 2013-0021, 2013-0022 and 2013-0060) each indicating the benchmarks as Attachment #4.

California State Auditor's Assessment of 1-Year Status: Fully Implemented

6-Month Agency Response

Once the process improvement/workload analysis that is being conducted by CPS is complete, the Bureau will update procedures to include the timeframes for processing applications. This is the responsibility of the Bureau Chief and the Licensing Chief.

California State Auditor's Assessment of 6-Month Status: Pending

60-Day Agency Response

Once the process improvement/workload analysis that is being conducted by CPS is complete the Bureau will update procedures to include the timeframes for processing applications. This is the responsibility of the Bureau Chief and the Licensing Chief.

California State Auditor's Assessment of 60-Day Status: Pending

All Recommendations in 2013-045

Agency responses received are posted verbatim.