Report 2013-045 Recommendation 2 Responses

Report 2013-045: Bureau for Private Postsecondary Education: It Has Consistently Failed to Meet Its Responsibility to Protect the Public's Interests (Release Date: March 2014)

Recommendation #2 To: Private Postsecondary Education, Bureau for

To ensure that it does not create unnecessary delays for institutions that desire to operate within the State, the bureau should develop a process for tracking the status of the applications it receives.

1-Year Agency Response

The Bureau had previously responded with a spreadsheet that the BSA determined did not include the ability to track the time that staff take to perform each step of the application review process (Recommendation #5). The spreadsheet has been amended to include the amount of time staff takes to complete specific tasks. An example of the spreadsheet is included as Attachment #2.

California State Auditor's Assessment of 1-Year Status: Fully Implemented

6-Month Agency Response

The Bureau has commenced requiring licensing staff to track the status of an application by recording the progress in an Excel spreadsheet. Procedures are being updated. This is the responsibility of the Bureau Chief, the Licensing Chief and the Chief Deputy Director.

California State Auditor's Assessment of 6-Month Status: Partially Implemented

60-Day Agency Response

The Bureau has commenced requiring licensing staff to track the status of an application by recording the progress in an Excel spreadsheet. Procedures are being updated. This is the responsibility of the Bureau Chief, the Licensing Chief and the Chief Deputy Director.

California State Auditor's Assessment of 60-Day Status: Partially Implemented

The bureau's spreadsheet does not track the amount of time that staff take to perform each step of the licensing process.

All Recommendations in 2013-045

Agency responses received are posted verbatim.