Report 2010-112 Recommendation 2 Responses

Report 2010-112: Employment Development Department: Its Unemployment Program Has Struggled to Effectively Serve California's Unemployed in the Face of Significant Workload and Fiscal Challenges (Release Date: March 2011)

Recommendation #2 To: Employment Development Department

To further enhance its corrective action planning process as a means of improving the unemployment program, the department should develop milestones that are specific and are tied to corrective actions to allow for monitoring the incremental progress of its corrective actions, similar to the milestones it established for some of the activities in its federal fiscal year 2011 corrective action plans.

1-Year Agency Response

The department's quality plan for 2012 now has corrective actions with related milestones. (2013-406, p. 128)

California State Auditor's Assessment of 1-Year Status: Fully Implemented

All Recommendations in 2010-112

Agency responses received after June 2013 are posted verbatim.