Report 2010-112 Recommendation 1 Responses

Report 2010-112: Employment Development Department: Its Unemployment Program Has Struggled to Effectively Serve California's Unemployed in the Face of Significant Workload and Fiscal Challenges (Release Date: March 2011)

Recommendation #1 To: Employment Development Department

To further enhance its corrective action planning process as a means of improving the unemployment program, the department should identify corrective actions that specifically address the timeliness measures it is trying to meet.

1-Year Agency Response

The department's 2012 State Quality Service Plan (quality plan), which serves as the principal vehicle for planning, recording, and managing its unemployment program's efforts to strive for excellence in service, includes corrective actions to address federal timeliness measures for promptly issuing initial unemployment payments and making nonmonetary determinations of claimant's eligibility for benefits. (2013-406, p. 127)

California State Auditor's Assessment of 1-Year Status: Fully Implemented

All Recommendations in 2010-112

Agency responses received after June 2013 are posted verbatim.