Report 2010-106 Recommendation 8 Responses

Report 2010-106: Dymally-Alatorre Bilingual Services Act: State Agencies Do Not Fully Comply With the Act, and Local Governments Could Do More to Address Their Clients' Needs (Release Date: November 2010)

Recommendation #8 To: Personnel Board, State

The Personnel Board should follow up with responsible state agencies to ensure that the agencies resolve the language access complaints it receives in a timely manner.

1-Year Agency Response

The Personnel Board revised its bilingual services program's procedures to incorporate additional fields to its tracking system to capture the date that a complaint was resolved and how it was resolved. (See 2012-406 p.67)

California State Auditor's Assessment of 1-Year Status: Fully Implemented

All Recommendations in 2010-106

Agency responses received after June 2013 are posted verbatim.