Report 2010-106 Recommendation 21 Responses

Report 2010-106: Dymally-Alatorre Bilingual Services Act: State Agencies Do Not Fully Comply With the Act, and Local Governments Could Do More to Address Their Clients' Needs (Release Date: November 2010)

Recommendation #21 To: Housing and Community Development, Department of

State agencies should leverage General Services' and the Personnel Board's contracts for interpretation and translation services to potentially reduce the costs of providing bilingual services.

1-Year Agency Response

In an effort to achieve the best service at the lowest cost possible, Housing reported that its equal employment opportunity officer contacted the Personnel Board to obtain information and pricing on its bilingual services contracts, and compared those prices to the rates of the CMAS and other vendors that it currently uses for its bilingual services needs. (See 2012-406 p.70)

California State Auditor's Assessment of 1-Year Status: Fully Implemented

All Recommendations in 2010-106

Agency responses received after June 2013 are posted verbatim.