Report 2010-102 Recommendation 10 Responses

Report 2010-102: Administrative Office of the Courts: The Statewide Case Management Project Faces Significant Challenges Due to Poor Project Management (Release Date: February 2011)

Recommendation #10 To: Administrative Office of the Courts

To ensure that future major IT projects receive appropriate independent oversight over technical aspects and project management, the AOC should obtain IV&V and IPO services at the beginning of the projects and ensure this independent oversight is in place throughout and follows best practices and industry standards appropriate for the size and complexity of the project.

Annual Follow-Up Agency Response From October 2012

The AOC continues to use the guidelines and framework established for graduated project oversight of information technology projects, including independent oversight, from the Information Technology Project Oversight Framework handbook when appropriate. The oversight level will be according to the evaluation of criticality and the risk level of the project. This will be initiated during the concept stage of the project. The AOC will also continue to operate under industry guidelines and standards of the Institute of Electrical and Electronics Engineers (IEEE) for verification and validation (V&V) activities as established in Standard 1012-2012. Independent V&V activities will be performed with the established standard's guidelines. For example, if a vendor is performing project oversight work, a separate vendor will perform the independent V&V activities. This will be done within the review and according to the recommendations of the California Technology Agency, as required by Government Code section 68511.9.

California State Auditor's Assessment of Annual Follow-Up Status: Fully Implemented

All Recommendations in 2010-102

Agency responses received after June 2013 are posted verbatim.