Report 2009-108 Recommendation 8 Responses

Report 2009-108: California Department of Veterans Affairs: Although It Has Begun to Increase Its Outreach Efforts and to Coordinate With Other Entities, It Needs to Improve Its Strategic Planning Process, and Its CalVet Home Loan Program Is Not Designed to Address the Housing Needs of Some Veterans (Release Date: October 2009)

Recommendation #8 To: Veterans Affairs, Department of

To adequately identify the service providers and stakeholders that could assist Veterans Services in its efforts to increase veterans’ awareness of available benefits, the department should ensure that Veterans Services implements a more systematic process for identifying and prioritizing the entities with which it collaborates.

1-Year Agency Response

Veterans Services has developed criteria for identifying and prioritizing the entities with which it collaborates and, according to the department, these criteria were approved by its secretary. The department stated that the high-priority entities are part of the coordinated effort under the auspices of Operation Welcome Home. (2011-406, p. 228)

California State Auditor's Assessment of 1-Year Status: Fully Implemented

All Recommendations in 2009-108

Agency responses received after June 2013 are posted verbatim.