Report 2009-108 Recommendation 7 Responses

Report 2009-108: California Department of Veterans Affairs: Although It Has Begun to Increase Its Outreach Efforts and to Coordinate With Other Entities, It Needs to Improve Its Strategic Planning Process, and Its CalVet Home Loan Program Is Not Designed to Address the Housing Needs of Some Veterans (Release Date: October 2009)

Recommendation #7 To: Veterans Affairs, Department of

The department should ensure that, where appropriate, it enters into formal agreements with the state entities Veterans Services collaborates with to ensure that it and other entities are accountable for the agreed upon services and that these services continue despite staff turnover, changes in agency priorities, or other factors that could erode these efforts.

1-Year Agency Response

The department has established formal agreements with the Department of Mental Health, the Department of Health Care Services, the Department of General Services, the Department of Alcohol and Drug Programs, the California Volunteers, and the Department of Motor Vehicles. The department reported that Operation Welcome Home established an overarching structure to further solidify the relationships. The department indicated that its implementation of this recommendation will be ongoing as it establishes new working relationships with state and local entities such as the agreement it recently executed with the Department of Motor Vehicles. (2011-406, p. 228)

California State Auditor's Assessment of 1-Year Status: Fully Implemented

All Recommendations in 2009-108

Agency responses received after June 2013 are posted verbatim.