Report 2008-113 Recommendation 16 Responses

Report 2008-113: Victim Compensation and Government Claims Board: It Has Begun Improving the Victim Compensation Program, but More Remains to Be Done (Release Date: December 2008)

Recommendation #16 To: Victim Compensation and Government Claims Board, California

To ensure that it maximizes its use of CaRES, the board should develop and maintain system documentation sufficient to allow the board to address modifications and questions about the system more efficiently and effectively.

Annual Follow-Up Agency Response From January 2012

To ensure that the use of CaRES is maximized, the board developed and maintains system documentation that allows the board to address modifications and questions about the system more efficiently and effectively.

During the Discovery and Validation Phase of the current CaRES Modification project, the CaRES Modification team documented the technical and business artifacts because existing CaRES documentation was limited and/or outdated. This was necessary to thoroughly understand the inner-workings of CaRES system as well as the business processes that involved interaction with the system. This process was also critical to identifying feasible options to meeting the CaRES Modification Project key objectives. The documentation is substantial and too burdensome to provide; however, it is available in the board office for review. (2011-041, p. 168)

California State Auditor's Assessment of Annual Follow-Up Status: Fully Implemented

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All Recommendations in 2008-113

Agency responses received after June 2013 are posted verbatim.