Report 2007-121 Recommendation 13 Responses

Report 2007-121: Veterans Home of California at Yountville: It Needs Stronger Planning and Oversight in Key Operational Areas, and Some Processes for Resolving Complaints Need Improvement (Release Date: April 2008)

Recommendation #13 To: Veterans Affairs, Department of

To appropriately address issues raised at resident council meetings, the Veterans Home needs to better document such issues, ensure that the relevant department resolves them, and promptly communicate resolutions to all members.

1-Year Agency Response

According to Veterans Affairs, the Veterans Home will record the minutes of all resident council meetings, and complaints and concerns of residents are to be routed to the appropriate supervising registered nurse for resolution. Therapeutic Activities at the Veterans Home is to follow up to ensure all complaints and concerns are addressed and communicated to the residents. (2010-406, p. 31)

California State Auditor's Assessment of 1-Year Status: Fully Implemented

All Recommendations in 2007-121

Agency responses received after June 2013 are posted verbatim.