Report 2005-123 Recommendation 5 Responses

Report 2005-123: Department of Corporations: It Needs Stronger Oversight of Its Operations and More Efficient Processing of License Applications and Complaints (Release Date: January 2007)

Recommendation #5 To: Corporations, Department of

To ensure that the outreach unit can effectively measure its success, Corporations should ensure that it collects all of the necessary data and establishes reasonable benchmarks.

6-Month Agency Response

According to Corporations, in January 2007, the outreach unit developed a monthly reporting form that will capture the number of seniors program partners and training kits distributed. Corporations also stated that the outreach unit also revised existing performance measures and benchmarks based on relevancy and accuracy. The outreach unit eliminated six of the existing 12 performance measures and replaced them with four new performance measures. Data will be collected monthly and measured against the benchmarks. (See 2008-406, p. 52)

• Response Date: July 2007

California State Auditor's Assessment of 6-Month Status: Fully Implemented

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All Recommendations in 2005-123

Agency responses received after June 2013 are posted verbatim.