Report 2005-123 Recommendation 12 Responses

Report 2005-123: Department of Corporations: It Needs Stronger Oversight of Its Operations and More Efficient Processing of License Applications and Complaints (Release Date: January 2007)

Recommendation #12 To: Corporations, Department of

To improve the efficiency of its complaint-handling process, Corporations should monitor its newly established complaint-referral process and develop procedures, if necessary, to decrease the length of time it takes to refer cases to the appropriate division.

6-Month Agency Response

Corporations stated it will continue to monitor its complaint-referral process to look for additional ways to decrease the timeframes for processing complaints. Additionally, an executive staff member will review the complaint-referral procedures and protocols and provide recommendations to the commissioner on how to improve the process. (See 2008-406, p. 55)

California State Auditor's Assessment of 6-Month Status: Fully Implemented

All Recommendations in 2005-123

Agency responses received after June 2013 are posted verbatim.